Complaints

Last updated: 2025-07-24

Seensme, LLC is the owner and operator of www.seensme.com and any affiliated websites and related mobile versions (“Seensme”).

Complaint Process: Complaint Process: We provide a robust system for you to report content or user activities that are illegal or otherwise in violation of our Terms of Service or credit card association policies (collectively, the “Rules”). We intend to operate this system as efficiently and quickly as possible in a fair and reasonable manner. We respond to all complaints within seven (7) business days and provide clear guidelines to prevent issues from recurring, and we escalate all complaints involving nonconsensual intimate visual depictions for resolution within forty-eight (48) hours. In all instances, we may temporarily suspend the reported user’s access to some or all features of Seensme while we investigate your complaint. We may contact you by email if more information is needed from you, and we will notify you of the outcome of our investigation by email.

Responsive Actions: If we determine that a violation of the Rules has occurred, we will determine the appropriate remedy and take the necessary action immediately, such as, (i) temporary suspending the reported account or any feature(s) thereon, (ii) temporarily disabling access to or permanently removing the offending content or associated account, (iii) demonetizing, demoting, deamplifying, or modifying the offending content or associated account, (iv) temporarily withholding or requiring forfeiture of any funds associated with the reported account, (v) permanently terminating the reported account or the reported user’s access to any feature(s) thereon, (vi) reporting the incident to law enforcement, and (vii) pursuing any legal remedies we may have against the reported account, including civil, criminal, or injunctive relief. We reserve the right to not investigate or take action against users for activity that happens on third-party platforms or offline. In instances where the reported user’s account is not permanently terminated, we may suggest or require that you block the reported user to prevent further interactions.

Consent: Consent to the creation of intimate visual depictions is never sufficient to prove consent to publish such intimate visual depictions on Seensme. In order to publish any intimate visual depictions on Seensme, we require all individuals (whether identifiable or not) who are depicted in the intimate visual depictions (whether captured by a camera or generated by computer software) to consent to (i) the creation of the intimate visual depictions, (ii) the publication of the intimate visual depictions on Seensme, and (iii) if applicable, the downloading of the intimate visual depictions from Seensme. We may require the posting user to provide written proof of this consent at any time. We follow federal law in relation to the investigation and removal of any visual depiction of nudity, the display or transfer of sexual fluids, or sexual conduct that depicts the face, likeness, or other distinguishing characteristics of an identifiable individual who did not consent to the publication of the visual depiction on Seensme, but not including any visual depictions in a public place, unless the identifiable individual did not voluntarily display the body parts depicted, or consent to the sexual conduct depicted (“NCIVD”). Relatedly, we follow credit card association policies in relation to the investigation and removal of all other forms of nonconsensual content, such as (i) depictions of unidentifiable individuals, (ii) depictions involving only a dispute over a lack of consent to download, and (iii) nonconsensual depictions of consensual displays or consensual conduct in a public place (“NCC”). While all NCIVD is NCC and subject to both federal law and the credit card associated policies, some NCC falls outside the definition of NCIVD and does not receive the full protection of federal law. We will process complaints involving NCIVD as soon as possible but no later than forty-eight (48) hours after receipt. Complaints involving NCIVD must be submitted by the identifiable individual or an authorized representative, but complaints about NCC, illegal content, or other violations of our Terms of Service may be submitted by anyone. We will process complaints involving all other forms of NCC within our standard processing time. We immediately remove all NCC, and we will also make reasonable efforts to identify and remove any known identical copies of any NCIVD. If a complaint over any NCC cannot be resolved internally, the complaint will be submitted to a neutral arbitration association at our expense.

THIS FORM IS NOT FOR REPORTING COPYRIGHT ISSUES: If content on Seensme infringes your copyrights, you must submit a DMCA takedown request in accordance with our DMCA Policy.

Required Information:

Does the Reported Content involve the nonconsensual depiction of nudity, the display or transfer of sexual fluids, or sexual conduct?

Signature:

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