Complaints
Last updated: 2025-07-24
Seensme, LLC is the owner and operator of www.seensme.com
and any affiliated websites and related mobile versions (“Seensme”).
Complaint Process: Complaint Process: We provide a robust system for you to report
content or user activities that are illegal or otherwise in violation of our
Terms of Service or credit card
association policies (collectively, the “Rules”). We intend to operate this system as
efficiently and quickly as possible in a fair and reasonable manner. We respond to all
complaints within seven (7) business days and provide clear guidelines to prevent issues
from recurring, and we escalate all complaints involving nonconsensual intimate visual
depictions for resolution within forty-eight (48) hours. In all instances, we may
temporarily suspend the reported user’s access to some or all features of Seensme while
we investigate your complaint. We may contact you by email if more information is needed
from you, and we will notify you of the outcome of our investigation by email.
Responsive Actions: If we determine that a violation of the Rules has occurred, we
will determine the appropriate remedy and take the necessary action immediately, such as,
(i) temporary suspending the reported account or any feature(s) thereon, (ii) temporarily
disabling access to or permanently removing the offending content or associated account,
(iii) demonetizing, demoting, deamplifying, or modifying the offending content or associated
account, (iv) temporarily withholding or requiring forfeiture of any funds associated with
the reported account, (v) permanently terminating the reported account or the reported
user’s access to any feature(s) thereon, (vi) reporting the incident to law enforcement,
and (vii) pursuing any legal remedies we may have against the reported account, including
civil, criminal, or injunctive relief. We reserve the right to not investigate or take
action against users for activity that happens on third-party platforms or offline. In
instances where the reported user’s account is not permanently terminated, we may suggest
or require that you block the reported user to prevent further interactions.
Consent: Consent to the creation of intimate visual depictions is never sufficient
to prove consent to publish such intimate visual depictions on Seensme. In order to publish
any intimate visual depictions on Seensme, we require all individuals (whether identifiable
or not) who are depicted in the intimate visual depictions (whether captured by a camera
or generated by computer software) to consent to (i) the creation of the intimate visual
depictions, (ii) the publication of the intimate visual depictions on Seensme, and (iii)
if applicable, the downloading of the intimate visual depictions from Seensme. We may
require the posting user to provide written proof of this consent at any time. We follow
federal law in relation to the investigation and removal of any visual depiction of nudity,
the display or transfer of sexual fluids, or sexual conduct that depicts the face, likeness,
or other distinguishing characteristics of an identifiable individual who did not consent
to the publication of the visual depiction on Seensme, but not including any visual
depictions in a public place, unless the identifiable individual did not voluntarily
display the body parts depicted, or consent to the sexual conduct depicted (“NCIVD”).
Relatedly, we follow credit card association policies in relation to the investigation
and removal of all other forms of nonconsensual content, such as (i) depictions of
unidentifiable individuals, (ii) depictions involving only a dispute over a lack of consent
to download, and (iii) nonconsensual depictions of consensual displays or consensual conduct
in a public place (“NCC”). While all NCIVD is NCC and subject to both federal law and the
credit card associated policies, some NCC falls outside the definition of NCIVD and does
not receive the full protection of federal law. We will process complaints involving NCIVD
as soon as possible but no later than forty-eight (48) hours after receipt. Complaints
involving NCIVD must be submitted by the identifiable individual or an authorized
representative, but complaints about NCC, illegal content, or other violations of our
Terms of Service may be submitted
by anyone. We will process complaints involving all other forms of NCC within our standard
processing time. We immediately remove all NCC, and we will also make reasonable efforts
to identify and remove any known identical copies of any NCIVD. If a complaint over any
NCC cannot be resolved internally, the complaint will be submitted to a neutral arbitration
association at our expense.
THIS FORM IS NOT FOR REPORTING COPYRIGHT ISSUES: If content on Seensme infringes
your copyrights, you must submit a DMCA takedown request in accordance with our
DMCA Policy.
Required Information:
© Walters Law Group (2024). All rights reserved.